FAQ
SHIPPING
We dispatch orders on weekdays, Mon – Fri (excluding Bank Holidays). We try our best to ship your order within 24 hours or on the next working day. However, on some occasions, e.g. if there are a large amount of orders to process, shipping is made within 2-4 workdays. However, we strive to get your package out in 1-3 working days.
We mostly ship using the Finnish Post Office and its international shipping partners. If you have custom enquiries about shipping, please contact us: shop@loftt.fi
The bank holidays are non-working days in Finland so please allow for some extra days for processing your order if you are placing your order then.
RETURN POLICY
By the Finnish law requirements, you have the right to return the product within 14 days when you’ve received your order, if you for any reason are dissatisfied or wish to file a complaint.
All returns must be made within 14 days after receiving the product.
You must contact the store before making a return.
Please note: Due to the secondhand and unique nature of some of our products, there might be signs of wear and other defects in the products. So please read the product descriptions carefully and look at all the photos, especially when ordering second hand / vintage products.
Custom orders / special orders can not be returned. The product must be unworn and price tags, stickers, original packaging etc, must also be returned.
When returning item(s), the Customer is responsible for paying the shipping costs when returning the item(s).
Please note that you are responsible for the product until it reaches us. (we abide the Finnish Consumer Agency’s guidelines and laws regarding internet shopping).
When returning the product, you must include the following info:
- Customer number, name, address and phone number
- Copy of the receipt of your order
If you have questions or concerns please email shop@loftt.fi, and we will do our best to resolve any issues equitably.
Read more about our refund policy here.
Authenticity
At LOFTT, we pride ourselves on offering a carefully curated collection of premium second-hand and vintage goods, ensuring authenticity every step of the way:
— Authenticity Guarantee: We guarantee the authenticity of all our premium items available in our store. We carefully authenticate each product using a combination of expert knowledge, thorough inspection, and established industry standards. Our team consists of experienced professionals who are well-versed in identifying authentic luxury goods.
— Trusted Sources: Our products come from trusted suppliers who share our commitment to authenticity, including luxury retailers, trusted distributors, resellers, and verified consignors. We maintain strong relationships with these partners to ensure the integrity of the products we offer.
— Thorough Inspection Process: Each item undergoes a meticulous inspection, examining quality, craftsmanship, and branding details using advanced knowledge, current technologies and other reference materials.
— Documentation and Certification: We provide proper documentation and certification whenever possible, including original receipts and certificates of authenticity, to ensure peace of mind for our customers. Please note that while we do strive to provide original documentation for the items we sell, the vast majority of the items we intake do not come with said documentation.
— Customer Support and Verification: Our dedicated support team is available to address any authenticity concerns and provide additional information upon request.
If you still have questions, we are always happy to help. For further assistance, reach out to us at shop@loftt.fi.